Terms of Service

These Terms of Service (Terms) govern access to and use of the CoreExec website and the provision of services by CoreExec, ABN 39 859 348 089, a partnership operating from Brisbane, Queensland, Australia. By using the website, submitting an enquiry, accepting a proposal, paying an invoice or otherwise engaging CoreExec, you agree to these Terms.

If you are accepting these Terms on behalf of a business or organisation, you represent that you have authority to bind that entity. References to “Client”, “you” and “your” include that business or organisation. “CoreExec”, “we”, “us” and “our” mean the CoreExec partnership.

CoreExec provides remote staffing and managed operational support. Depending on the engagement, services may include role scoping, candidate sourcing, vetting, matching, onboarding, integration, workflow support, productivity and activity visibility, communication support, regular review points, specialist operational support, and AI or systems support.

CoreExec currently offers specialist service tiers including Executive Operations, Industry Specialist, and AI & Systems Specialist. The specific role, hours, responsibilities, systems, deliverables and service level for each Client are confirmed in the applicable proposal, service order, onboarding material or client agreement.

• Executive Operations: core day-to-day operational support such as inbox, calendar, administration, client communication and workflow coordination.
• Industry Specialist: industry-specific support requiring relevant platform, process, compliance or operational knowledge.
• AI & Systems Specialist: workflow automation, AI tool integration, reporting, dashboards and systems optimisation, where agreed.

Role examples may include support for real estate, NDIS, law firms, construction and other professional services. CoreExec may add, remove or modify service categories over time.

Unless a Client proposal or service order states otherwise, CoreExec’s current advertised monthly pricing is:

Prices are in Australian dollars unless stated otherwise. Clients are billed fortnightly through Stripe. Monthly prices may be converted to an equivalent fortnightly amount for billing purposes. Any different price, scope, discount, setup fee, additional service or custom arrangement will be stated in the applicable proposal or service order.

The Client authorises CoreExec and its payment provider to process agreed recurring charges. The Client is responsible for keeping billing information current and for any taxes, duties or charges that legally apply to the Client, except taxes imposed on CoreExec’s income.

CoreExec may change public pricing for future engagements. A price change will not retrospectively alter an already-paid billing period and will be communicated before it applies to an existing engagement.

There is no minimum commitment unless a Client-specific written agreement says otherwise. A Client may cancel an engagement at any time by giving notice to CoreExec. CoreExec may also end or suspend an engagement where reasonably necessary, including for non-payment, unlawful conduct, material breach, security concerns, misuse of a worker, abusive conduct, or where continuing the engagement is not reasonably workable.

Cancellation does not remove obligations that arose before cancellation, including payment for services already provided and confidentiality, intellectual property, privacy and non-circumvention obligations that by their nature continue.

CoreExec maintains a flexible refund policy. A Client may request a refund at any time by contacting CoreExec. Refunds will be assessed promptly and in good faith, having regard to services already provided, committed third-party costs, work already performed, any unused prepaid service period, the reason for the request and rights that cannot lawfully be excluded.

Where a refund is approved, it will ordinarily be returned to the original payment method through Stripe. Nothing in these Terms limits any refund, remedy or other right that cannot lawfully be excluded under applicable law.

Unless a Client-specific agreement expressly states otherwise, Executive Assistants and other remote specialists supplied through CoreExec are engaged by CoreExec as independent contractors or subcontractors, not as employees of CoreExec or the Client. CoreExec may use Deel or another third-party contractor-management and payment platform to administer contracts, payments, compliance information or related processes.

Use of Deel does not, by itself, create an Employer of Record (EOR) employment arrangement. If CoreExec elects to use an EOR or another employment structure for a particular placement, the applicable arrangement will be separately documented and will prevail for that placement.

The parties acknowledge that legal worker classification depends on the actual relationship and applicable law, not merely the label used in a contract. Nothing in these Terms is intended to mischaracterise a relationship or avoid any non-excludable legal obligation.

CoreExec contracts with the relevant Executive Assistant or specialist and supplies their services to the Client. CoreExec is responsible for the commercial relationship with the contractor, including contractor payments through Deel where applicable. The Client receives the agreed services through CoreExec and must not represent that the contractor is the Client’s employee unless a different written arrangement expressly applies.

The Client will provide clear instructions, timely access to systems and information, appropriate role-specific training, and a safe and respectful working environment. CoreExec may facilitate communication, integration, oversight and review, but is not required to manage every day-to-day task unless that service is expressly included.

If an Executive Assistant becomes unavailable, resigns, is materially unsuitable, or a significant placement issue arises, CoreExec will prioritise replacement and use reasonable endeavours to provide an appropriate replacement within 48 hours after CoreExec confirms that replacement is required. The 48-hour target is subject to candidate availability, role complexity, security or compliance requirements, time zones, Client responsiveness and the need to maintain CoreExec’s vetting standards.

Where an exact 48-hour placement is not reasonably possible, CoreExec will communicate the position to the Client and continue the replacement process as a priority. The replacement commitment is a service commitment, not a guarantee that a particular candidate will be available or accepted within every 48-hour period.

• Provide accurate information about the role, workload, systems, industry requirements and required hours.
• Provide only the system permissions and information reasonably necessary for the role.
• Maintain lawful authority to share any personal, confidential, customer, participant, employee or business information provided to CoreExec or an Executive Assistant.
• Give lawful and reasonable instructions and ensure role tasks comply with applicable laws, professional obligations and industry requirements.
• Maintain appropriate internal approvals for financial, legal, medical, clinical, regulated or high-risk decisions.
• Promptly notify CoreExec of performance, conduct, privacy, security or access concerns.
• Treat CoreExec personnel and contractors professionally and not engage in harassment, discrimination, exploitation or unlawful conduct.

Some Clients, including NDIS and health-adjacent businesses, may ask an Executive Assistant to access participant, health, disability, care, financial or other sensitive information. Such access must be limited to what is reasonably necessary for the agreed role and must be authorised by the Client and otherwise lawful.

The Client remains responsible for determining what information the Executive Assistant may access, for configuring access permissions, and for any Client-side legal, professional, NDIS, records-management, consent or security obligations. CoreExec will take reasonable steps to require confidentiality and appropriate information handling by its contractors, but does not replace the Client’s own compliance responsibilities.

Each party must protect confidential information received from another party and use it only for the engagement or another authorised purpose. CoreExec may disclose confidential information to its contractors, service providers and professional advisers where reasonably necessary and subject to appropriate confidentiality or legal obligations.

CoreExec uses reasonable administrative, contractual and technical safeguards appropriate to its operations. However, no internet, cloud or information system can be guaranteed to be completely secure. Clients must promptly notify CoreExec if they suspect unauthorised access, credential compromise, a data incident or misuse of information.

CoreExec may use platforms including ClickUp, Hubstaff, Deel, Stripe, Xero, WhatsApp, Calendly and other tools reasonably required to deliver services. These platforms may process information under their own terms and privacy policies. CoreExec may replace or add platforms where reasonably necessary.

Where Hubstaff, task-management or similar tools are used, activity, time, task, attendance or productivity information may be recorded to support accountability, service delivery, billing, issue resolution and reporting. CoreExec will use such information for legitimate service and operational purposes.

CoreExec’s service includes sourcing, vetting, matching, engaging, integrating and supporting remote personnel. During an active CoreExec engagement, and while a worker remains engaged by or through CoreExec, the Client must not bypass CoreExec by directly employing, contracting, paying, soliciting or engaging that worker outside the CoreExec arrangement without CoreExec’s prior written consent.

If a Client wishes to change the engagement structure or directly engage a worker, the Client must first discuss this with CoreExec. Any approved conversion or direct-engagement arrangement must be documented in writing. This clause does not create a perpetual post-engagement restraint where none has been separately agreed.

Each party keeps ownership of intellectual property it owned before the engagement. CoreExec retains ownership of its brand, website, vetting methods, frameworks, templates, training material, onboarding systems, internal processes, documentation formats and other CoreExec materials, including improvements to those materials.

Work product created specifically for a Client in carrying out the Client’s ordinary business tasks may be accessed and used by the Client for its business. CoreExec and the assigned Executive Assistant may retain access where reasonably necessary to deliver, review, support, evidence or administer the engagement, subject to confidentiality and privacy obligations. Ownership of bespoke intellectual property requiring exclusive assignment should be addressed in the Client’s service order or agreement.

By entering into a CoreExec client engagement, the Client permits CoreExec to identify the Client as a customer and to use the Client’s business name, logo, testimonial, non-confidential feedback and non-sensitive engagement results for CoreExec marketing, portfolio and case-study purposes, unless the Client opts out in writing before the relevant material is published.

CoreExec will not intentionally publish confidential information, personal information, sensitive information, NDIS participant information or commercially sensitive internal data as part of marketing without appropriate permission.

You may use the CoreExec website only for lawful purposes. You must not attempt to interfere with website security, introduce malicious code, scrape or reproduce substantial website content without permission, impersonate another person, submit false or misleading information, or use the website in a way that infringes another person’s rights.

Website content is provided for general information and may be updated without notice. CoreExec does not guarantee that the website will always be uninterrupted, error-free or available.

The website may use cookies and related technologies for functionality, security, analytics, performance and marketing. Where applicable, CoreExec may use website analytics or advertising tools and may contact people who submit an enquiry, booking, application or marketing form. Further information is set out in the CoreExec Privacy Policy.

CoreExec will provide the services with due care and skill and will perform agreed managed services and proposed deliverables in accordance with the applicable engagement documents. However, unless expressly guaranteed in writing, CoreExec does not guarantee a particular revenue result, profit increase, business outcome, regulatory outcome, amount of time saved, or uninterrupted availability of any particular individual.

An Executive Assistant may support tasks and processes but should not be treated as a substitute for appropriately qualified legal, accounting, financial, medical, clinical or other regulated professional advice. The Client remains responsible for final business decisions, approvals and regulated professional judgments.

To the maximum extent permitted by law, each party is responsible for loss caused by its own breach, negligence, unlawful conduct or misuse of information. CoreExec is not responsible for losses caused by Client instructions, inaccurate information supplied by the Client, Client-side system failures, unauthorised Client access settings, third-party platform outages, or events outside CoreExec’s reasonable control.

Where liability can lawfully be limited, CoreExec’s aggregate liability arising from a particular engagement will be limited to the fees paid by the Client to CoreExec for that engagement during the three months immediately preceding the event giving rise to the claim. This limitation does not apply to liability that cannot lawfully be excluded or limited, or to fraud or wilful misconduct.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

To the extent permitted by law, the Client indemnifies CoreExec against third-party claims, losses and reasonable costs arising from the Client’s unlawful instructions, lack of authority to disclose information, misuse of a contractor, infringement of third-party rights, or material breach of these Terms, except to the extent caused or contributed to by CoreExec.

CoreExec may suspend access or services where reasonably necessary to protect people, systems, information or legal compliance, or where an invoice is overdue. Where practicable, CoreExec will provide notice and an opportunity to resolve the issue before termination, except where urgent action is reasonably required.

CoreExec may update these Terms from time to time. Updated Terms will be published on the website with a revised “Last updated” date. Material changes affecting an existing paid engagement will apply prospectively and, where reasonably appropriate, CoreExec will notify the Client.

If a dispute arises, the parties should first attempt to resolve it through good-faith discussion. If it is not resolved within a reasonable period, either party may propose mediation in Queensland before commencing court proceedings, except where urgent injunctive or other urgent relief is required.

These Terms are governed by the laws of Queensland, Australia. Subject to any mandatory law to the contrary, the parties submit to the courts of Queensland and courts entitled to hear appeals from them.

If a provision of these Terms is invalid or unenforceable, it will be read down to the minimum extent necessary or severed without affecting the remaining provisions. A failure to enforce a right is not a waiver. Neither party may assign an engagement without the other party’s consent, except that CoreExec may use contractors and service providers in delivering the services. These Terms, together with any accepted proposal, service order and client agreement, form the agreement for the relevant services.